Sr. Quality Systems manager

SUMMARY

The Sr. Quality Systems Manager is responsible for maintaining, developing, and executing best practice quality systems and criteria at Hearts on Fire. This role ensures that all manufactured products meet the required standards for quality specifications. The manager assumes a leadership role in reinforcing and adhering to established company quality standards and specifications, validating quality through product inspection. The Sr. Quality Systems Manager will work with the Quality Assurance Team to drive a zero-defect supply chain culture.

ESSENTIAL DUTIES & RESPONSIBILITIES


Assumes a leadership role in developing continuous improvement methods to include defect containment, root cause analysis, and internal / external corrective actions

Maintains an effective Supplier Management program clearly stating performance expectations, supplier evaluations, and a rating system

Manages the HOF shop – both flow of product and product quality

Initiates and manages product recalls where deemed necessary

Manages the product return and product repair process

Utilizes corrective actions to drive continuous improvement by way of tracking supplier corrective actions and validating root cause dispositions

Through product imaging, utilize go / no-go images to drive corrective actions and re-routing non-conforming product back to suppliers

Interfaces regularly with Product Development, Merchandising, Marketing and Sales to ensure continuous improvement and adherence to company quality standards

Responds to and manages all quality issues initiated by all other departments, Jeweler Retailers and Consumers

Maintains an effective Certified Service Center program ensuring a qualified global network of service providers for HOF product

Maintains an effective sampling testing methods to include metal assay and diamond testing to ensure all materials are conforming to specifications

Tracks product to correct locations, transfer journal of product to either ship out to customers or when new product received from supplier(s)

Facilitates Quality Assurance activities such as document control, calibration, data analysis, corrective action to drive prevention in HOF product from suppliers and contribute to supplier report cards

Assists in facilitation of MRB as required to disposition non-conforming product


QUALIFICATIONS

  • Bachelor’s Degree
  • ASQ CMQ/OE Certified
  • Six Sigma Certified a plus
  • Superior organizational skills and relentless attention to details.
  • Excellent communication skills and a customer service orientation.
  • Ability to multi-task to prioritize and manage a sizable and varied workload.
  • Comfortable working with deadlines in a fast paced and demanding environment.
  • Desire to work cooperatively with department colleagues and others in the organization.
  • Experience using, and proficiency with, software applications, such as ERP systems, spreadsheets and manufacturing management software systems.